Refund & Exchange Policy
Thank you for choosing us to purchase your favorite products and we are happy to serve you. If you are not satisfied with the product because of defect that happened to it during shipping or you received a different product, we at Saudi Ceramics will do our best to make it easy and fast.
All you have to do is call our customer service who will assist you accordingly at 920011124 or send an email to firstname.lastname@example.org within 10-15 days of receiving your shipment
- The product must be returned to us in the same condition as received and in its original box and packaging intact. Where there is break or defect by the customer, the company will not accept the return
- The original invoice must be presented.
- Products that have been opened and have a manufacture defect can be replaced with the same item.
Procedures and locations for Refund & Exchange
- The customer can refund or exchange the product(s) by returning it to any Saudi Ceramics branches for free and provides conditions above.(This is applicable for TILES only)
- In case of delivery by Aramex
- *The customer can refund or exchange the product(s) by sending them to Aramex. In this case, the customer may pay shipping costs if any.
- Once we have received and inspected the returned product(s), we will refund the price of the product and any applicable delivery charge. *
- * delivery charge will be refund only if, as a result of such error, you receive:
- - a wrong product
- - a manufacturing defect
- If you paid by credit/debit card, we will process the refund by crediting within 14 work days to the same credit/debit card used during the order process. (please take into confederation any further time your bank may require to complete the process).
- Cash on delivery, customer will receive the refund cash(up to 5K).